Philips Lifeline HomeSafe Medical Alert System - Review 2022

Designed for people who spend near of their time at home, the Philips Lifeline HomeSafe ($29.95 per calendar month) is a 1-impact medical alert system that uses your landline to call an emergency response eye and connect you with a live agent when yous printing the help button. As with other medical alert systems we've tested, the HomeSafe offers vocalism-guided installation instructions and delivered fast response times and clear sound advice. However, it requires a 1-fourth dimension activation fee and the portable help pendant doesn't provide the extended range that you get with the Bay Alert Medical In-Home, our Editors' Choice.

Design, Features, and Pricing

The HomeSafe system comes with a base of operations unit of measurement dubbed the CarePartner Communicator 6900AT, a wear waterproof aid pendant, an RJ-eleven phone string, a user guide, and a quick setup Guide. The off-white base of operations unit is wedge-shaped and measures six.5 by 7.0 by 6.v inches (HWD). It sports a speaker and an oversized reset push button on its face, a microphone on its base, and an antenna around dorsum, only its red help button is relatively pocket-size (effectually the size of a nickel) and tucked abroad on the right side. With virtually other systems the help button is larger and typically located on the face of the unit where it can be pressed without much effort.

There are three LED indicators; one for the reset button, one for the help button, and one for power. The reset button is employed during the setup process and can be used by responders to inform the response center that they accept arrived.

Philips LifeLine HomeSafe Medical Alert System

The volume slider on the left side of the unit of measurement is a dainty touch and a feature missing from other systems we've reviewed. Effectually back are two RJ-11 jacks for connecting to both a telephone jack and a telephone, an on/off switch, and a power jack. The unit acts as a hands-free speakerphone; simply press the help push button during an incoming telephone call and use information technology as yous would any speakerphone. Inside is a rechargeable battery that will last up to 30 hours in the event of a power outage

The HomeSafe landline arrangement requires a $29.95 monthly subscription, or y'all can order a cellular organization for $41.95 per calendar month. You can besides upgrade to a organization with an auto-fall detection pendant for $44.95 per calendar month (landline) or $56.95 per month (cellular). Unlike the LifeFone and LifeStation systems, Philips doesn't offer a price break if you pay quarterly or annually, and this is the merely organisation we've reviewed that requires a one-time $l activation fee.

Additional pendants cost $10 per calendar month ($12 for a cellular system). A lockbox that contains your house keys and hangs on your door, carries a one-time fee of $29.95. Yous can also order a voice extension unit that you lot can place anywhere in the business firm for an additional $10 per month.

Installation and Performance

The first time y'all power up the communicator and connect it to your phone jack, y'all'll hear voice-guided setup instructions that are basically identical to the included printed quick setup guide. When prompted, printing the blinking reset bar. The system will verify power and telephone line connectivity, and accept you perform a series of portable aid button range tests throughout your home. Once you've given your profile information to an agent, you lot're fix to go.

The agent will ask y'all to provide specific profile information such equally medical problems, medications, and a list of contacts. In an emergency, press the unit of measurement or portable help button to initiate a call. Y'all'll hear a series of beeps and a digital vocalisation message stating that the call is being dialed. The voice also informs you when the phone call is continued. An agent will so greet you by name and inquire if you demand assistance. If you lot are unable to reply, the service will endeavour to telephone call the people on your contact listing earlier calling 911 to have an emergency responder dispatched. If yous pressed the push by mistake or are conducting a test, just let the agent know and they will reset your organization on their end.

Philips LifeLine HomeSafe Medical Alert System In testing, the Lifeline HomeSafe averaged a speedy 35-second look fourth dimension from when the assist button was pressed to when I was connected to a live agent. That'due south identical to what I saw with the Bay Alarm Medical In-Home, and faster than both the LifeFone (48 seconds) and LifeStation systems (42 seconds).

The help pendant worked in every room of my three-bedroom, single-story house and in my backyard, but once I ventured more 150 feet abroad it no longer worked. By way of comparison, the Bay Alarm Medical pendant was able to initiate a call while positioned 400 anxiety down the street. Audio communication with the base unit of measurement was loud and clear on both ends. As with the other systems nosotros've tested, the response middle agents were courteous and friendly.

Conclusions

With the Philips Lifeline HomeSafe medical alert system, you lot can residual easy knowing that assist is a button press abroad. The system offers quick response times and voice-guided installation instructions, and it'due south the only i nosotros've tested equipped with a volume control slider. That said, it'southward too the only one that charges an activation fee, and the base unit of measurement'south help button is surprisingly minor and positioned out of the way. If you tin live without volume control, our Editors' Choice for in-dwelling medical alert systems, the Bay Alert Medical In-Domicile, is besides very responsive. It sports a big cerise help button that's easy to achieve, and its pendant push button delivered the longest range nosotros've seen.